1 - Return must be within 15 days starting from the day you received your order, an exchange must be within 30 days starting from the day you received your order from the vendor.
2 - Damaged, misrepresented items are subject to return. Returning items in the same condition as it was sent to you.
3 - There are no charges for return, the buyer will be responsible for the return shipping charges.
4 - Once your return is received and inspected, we will send you an email to notify you that the vendor has received your returned item and will issue you the refund.
5 - If you have any questions about the items after you receive it, please file a return request from the return center. you will be satisfied with our customer support team.
How Do I Track My Order?
Please visit our order tracker and enter the shipping tracking number from your order confirmation email.
Do You Ship Your Products Worldwide?
Yes, we ship our products all over the world. Shipping time may vary depending on location and we offer free shipping worldwide.
How Do I Get A Faster Shipping On My Order?
Yes, you can request a faster shipping on your order please contact us before you place the order.
Notice and Takedown Procedure - Reports and Complaints
OctoTreasure respects the intellectual property rights of others and if you believe that your content has been used in a way that constitutes an infringement of your rights, please send us a Notice and Takedown Report at email@example.com
Please note that we are only able to process an infringement claim after the relevant Intellectual Property Rights (IPR) details and documents are submitted and verified.
Description of the matter claimed to have been infringed;
URL of the claimed infringing content
IPR Registration Number
IPR Name / Description
IPR Owner Name
IPR Type: Trademark / Copyright / Invention Patent / Design Patent / Utility Model Patent / Other
IPR Registration Country / Region
IPR Validity Period
(Please send us the following documents. Acceptable formats include: TXT,DOC,BMP,JPEG,DOCX,PDF,GIF, PNG,JPG,RAR):
- IPR documents
(e.g. trademark / patent / copyright / registration certificate, etc.)
- Identification documents
(if you are an individual please send us an ID/passport, the name on the documents must match with the IPR Owner name / if you are an organization, please submit an operation license/business registration certificate, the name on the documents must match with the IPR Owner name).
After verifying the documents, we will evaluate the intellectual property infringement claim promptly and expeditiously remove the allegedly infringing material.