HELP CENTER

RETURN POLICY

Who Is Responsible For The Return Shipping Fee?

The buyer will be responsible for the return shipping fee if they are not happy or satisfied with their purchase.

My Order Arrived Damaged. What Should I Do?

First, take a picture of the damaged item then contact us and we will get back to you within 24 hours and replace with a new item immediately.

How Can I Return My Order?

Please Visit our return center and follow the instruction to create a return ticket. Our support team will respond right away to help you resolve your problems.

 

SHIPPING

How Long Does It Take For My Product To Get Fulfilled?

Most of our products will be fulfilled within 1-3 days. Some of our handmade products such as customized goods will take 3-7 days handling time before we ship your items.

When Will My Order Arrive If I Use Free Shipping?

Our free shipping option will usually take approximately 12-20 Days.

How Do I Get A Faster Shipping For My Order?

Yes, you can request a faster shipping on your order please contact us before you place the order. You can check out all the shipping options below and let us know which one you want to use. Shipping fee will vary depending on the product.

Do You Ship Worldwide?

Yes, we ship our products all over the world. Shipping time may vary depending on location and we offer free shipping worldwide.

How Can I Track My Order?

After your order is being shipped, you will receive an email notification with the tracking number and the link to track your order. Tracking information usually available after 2-3 days.

Where Is My Order?

Please note that you will receive an email notification once your order is on shipping. Or email us directly at info@octotreasure.com

How Do I Change My Order?

If you want to change your order, please contact us within 24 hours after you made a purchase.

 

PRODUCTS

What Is The Difference Between Unframed And Framed WAll Canvas?

Unframed means the painting has not been stretched on a wooden box frame. it will be a roll up printed or painted canvas sheet. Framed means the painting has been stretched on a wooden box frame and is ready to hang on your wall.

Are These Wall Canvas Painted Or Painted?

Most of our spray painting are printed with professional HD printers. Some pieces are both hand painted + printed. You can see the difference in this example. Please read the description it will specify the type of print. If you have any questions regarding the product, please Contact Us.

Can You Have It Done With Our Own Picture Or Photo?

Absolutely! Please contact us with any customization requests

 

PAYMENT

How Can I Pay?

You can pay with PayPal if you have a PayPal account, or else, you may also pay with credit card through PayPal without creating an account. You will be able to choose which payment method to use while checking out.

My Credit Card Is Declined?

Please make sure you enter the card information correctly (card number, CVC code, and billing zip code). If you have tried multiple times unsuccessfully, please kindly contact your bank, inquire for more information on the decline, and ask for future charges to be accepted.